Policies

Your order is handled with the same precision and care that defines every Kabuto helmet. Below is everything you need to know about how we ship, how long it takes, and what to expect.

1. Shipping Within the United States

Kabuto Americas ships orders within the United States only.

We do not offer international shipping at this time.

2. Free Shipping

Orders totaling $150.00 or more qualify for free ground shipping.

• The free shipping threshold applies to the order subtotal after discounts and before tax.
• The offer is applied automatically at checkout—no promo code required.

3. Shipping Carriers

Our primary carrier is FedEx, selected for reliability and consistent service.

However, Kabuto Americas may use alternative carriers when necessary or more efficient, including:

• UPS
• USPS
• Regional carriers (where applicable)

Carrier selection may vary based on your location, delivery speed, weather, and operational needs.

4. Order Processing Times

Most orders are processed within 1–2 business days.

Please note:

• Orders placed on weekends or holidays are processed on the next business day.
• During peak times (scheduled motorcycle events, holidays, sales events, etc.), processing times may be slightly longer.

5. Delivery Timeframes

Once shipped, most orders arrive within approximately 2–7 business days, depending on:

• Shipping method
• Delivery address
• Carrier performance

Delivery estimates shown at checkout are generated by the carrier and are not guaranteed. Weather, volume, and other carrier-related factors can affect transit times.

6. Tracking Your Order

When your order ships, you will receive a shipping confirmation email with a tracking number.

• Tracking details may take several hours to update after the label is created.
• You can follow the link in your email to view the latest carrier updates.

7. Shipping Address Requirements

Please double-check your shipping address at checkout. Kabuto Americas is not responsible for:

• Delays caused by incomplete or incorrect addresses
• Lost packages resulting from incorrect shipping information
• Additional fees charged by the carrier to correct an address

If you realize there is an error in your shipping address, contact us as soon as possible. If the order has already shipped, address changes may not be possible.

8. Refused or Undeliverable Shipments

Shipments that are refused, undeliverable, or returned to us by the carrier may be subject to:

• A $10 service fee
• Additional shipping charges if you request reshipment

9. Damaged Shipments

If your order arrives damaged, please contact us right away. Be sure to:

• Keep all original packaging and shipping materials
• Take clear photos of the item and the box
• Email us at support@kabutoamericas.com with your order number and a brief description of the issue

We will assist you with the carrier claim process. Carrier investigations can take time, and we appreciate your patience.

Engineered with precision. Supported with integrity.

At Kabuto Americas, we stand behind the quality of every helmet and accessory we sell. If something isn't right, our team is here to help ensure your experience reflects the high standards of the Kabuto brand.

This policy applies to all helmets, shields, and apparel purchased directly from Kabuto Americas.

Kabuto Americas ships and accepts returns within the United States only.

1. Return Eligibility

Kabuto accepts returns of new, unused, unaltered items. Contact us within 7 days of delivery to start a return; once we issue your Return Authorization (RA) number you have 10 days to ship the item back. To qualify for a refund:

• The item must be in new, unused condition.
• All original tags, components, manuals, accessories, and packaging must be included.
• Helmets must be returned in their helmet bag, inside the original branded Kabuto helmet box (the “gift box”), and that box must travel inside the outer shipping box it was delivered in, or a comparable protective carton.
• Shields must have protective film intact and show no signs of mounting.
• T-shirts must be unworn, unwashed

Returns shipped using only the helmet box, without external packaging, will be rejected and deemed damaged upon return.

Helmets, parts, and accessories showing any signs of use (wear, odor, scuffs, bugs, dirt, pet hair, makeup, etc.) will not be accepted.

2. Condition Requirements

A product is considered used and not eligible for return if it shows any of the following:

• Marks, scuffs, scratches, or blemishes
• Bugs, dirt, or debris
• Smudging, fingerprints, removed protective film
• Interior wear, makeup, hair, odors, sweat, or skin/oil contact
• Pet hair, smoke scent, or other environmental odors
• Missing or altered tags
• Damaged, taped, or missing packaging
• Any evidence of mounting, riding, or wearing

Kabuto Americas does not accept returns on used merchandise under any circumstances.

3. Refunds

Once your return is received and inspected, we will issue your refund to the original payment method within 3–5 business days.

Processing time may vary depending on your bank or card issuer.

Return shipping costs are the responsibility of the customer.

• We do not provide prepaid return labels.
• We do not accept COD (collect on delivery) shipments; they will be refused.
• Refused, undeliverable, or abandoned shipments may incur a $10 service fee.

4. Exchanges

To ensure the fastest turnaround:

1. Initiate a return request with our team at support@kabutoamericas.com
2. Place a new order for the item you'd like instead.

This guarantees inventory availability and speeds up replacement shipping.

Customers are responsible for return shipping costs on original orders.

5. Order Cancellations & Modifications

Orders can only be modified or canceled before they enter the shipping queue.

If an order status shows Processed, In Fulfillment, or Shipped, it cannot be changed or canceled.

In those cases, customers may initiate a return once the item is delivered.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us right away. Be sure to:

• Keep all original packaging and shipping materials.
• Take clear photos of the item and the box.
• Email us at support@kabutoamericas.com.

We will assist you with the carrier claim process and send replacement items as appropriate. Carrier investigations can take time, and we appreciate your patience.

7. Warranty Information

Kabuto helmets are backed by the manufacturer's warranty. Warranty coverage applies to manufacturing defects only.

Warranty does not cover:

• Wear and tear
• Cosmetic blemishes from normal use
• Impact or crash damage
• Improper care or storage
• Alterations or modifications
• ONLY helmets that were purchased in the US

Warranty evaluation is handled according to manufacturer guidelines.

Processing may take 4–8 weeks depending on the nature of the claim.

If you believe your product has a defect, contact us and we will assist you in beginning the warranty review.

8. How to Start a Return

To request a Return Authorization (RA), contact us within 7 days of delivery:

1. Email support@kabutoamericas.com with your name, order number, and the item(s) you wish to return.
2. Our team will issue an RA number and provide the correct return address and instructions.
3. Package carefully: repack the items in the original shipping box or a similar sturdy carton — never ship using only the product box. Do not tape or apply labels directly to the helmet or its product box.
4. Ship your return within 10 days of receiving your RA number.

Returns without an RA number may be refused.

9. Final Notes

• Kabuto Americas ships and accepts returns within the U.S. only.
• We reserve the right to refuse returns that do not meet the conditions outlined above.
• Our goal is to provide a return experience that reflects the precision and care we put into our products.

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If you have any questions about our policies, please contact us at support@kabutoamericas.com.